Fostering trusting, harmonious and lasting relationships with our various partners

“The quality of our service, our closeness to our customers, our responsiveness, and the existence of a platform that is regional and consistent set us apart within the marketplace.”​

Julien KOFFI, Sales and Marketing Director Tweet
1 %
of customers satisfied with services and products
of customers using digital services
Server failures
100 %
Documents in accordance with the responsible communication charter
Collaborative approach to innovation and agility

Orabank is committed to using an open innovation approach to working with partners to develop products and services that meet customer expectations.

Orabank offers a wide range of Visa and Mastercard international credit cards, a network of 219 ATMs and efficient Electronic Payment Terminals (EPTs) including the mPOS mobile device that Orabank was the first to launch in French-speaking West Africa. Since July 2019, Orabank has provided its clients with a portfolio of innovative digital banking services and self-service agencies (applications, wallet, e-banking and agency banking) under the brand name KEAZ. This is an omnichannel offer for home users and professionals, as well as a downloadable app on the App Store and Google Play. Customers of Orabank Togo, a pilot site, will be the first to benefit, followed by those from other countries in the Group. The Orabank Group operates in 4 highly diversified markets: individuals and professionals (EPTs included), medium and large companies and institutional clients. Orabank offers a commercial offer enriched with innovative products and services, adapted to a sub-segmentation that is set up (young people, pensioners, diaspora ..). Since 2017, Orabank offers packaged offers grouping several products for individuals and professionals. Orabank associates complementary players in the bank’s services and establishes strategic partnerships with insurance companies to develop bancassurance products and with public services to collect their funds (Single Window, Customs, Passport Services, Major Billers …). Since 2018, Orabank has set up a regional offer for companies, consistent with its wide geographic presence in economic areas.

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Operational efficiency and excellence

Orabank is committed to putting its customers at the heart of solutions, products and banking services, while continuing to improve their satisfaction.

We want to ensure a high level of satisfaction of our customers and business partners. Their satisfaction is based on the quality of our offer, the quality of the individual relationship we have with them and the quality of the dialogue with stakeholders in general. Our organization is very specific: the quality of the local teams, the shareholders of the region, our internal processes and the quality of service make our difference. Since 2017, we have evolved our network model and improved our quality of service management tools. Listening to companies, the banks of our Group provide innovative solutions tailored to the needs of their customers. Reactive, they develop customized services and solutions that are perfectly in tune with the specific situations of SMEs and large companies in all sectors of activity. Orabank is a partner who listens to its customers, which is why in our agencies, we want to gather their opinions and suggestions for a continuous improvement of the quality of our service.