of customers satisfied with services and products
of customers using digital services
Documents in accordance with the responsible communication charter
Collaborative approach to innovation and agility
Orabank is committed to using an open innovation approach to working with partners to develop products and services that meet customer expectations.
Orabank offers a wide range of Visa and Mastercard international credit cards, a network of 219 ATMs and efficient Electronic Payment Terminals (EPTs) including the mPOS mobile device that Orabank was the first to launch in French-speaking West Africa. Since July 2019, Orabank has provided its clients with a portfolio of innovative digital banking services and self-service agencies (applications, wallet, e-banking and agency banking) under the brand name KEAZ. This is an omnichannel offer for home users and professionals, as well as a downloadable app on the App Store and Google Play. Customers of Orabank Togo, a pilot site, will be the first to benefit, followed by those from other countries in the Group. The Orabank Group operates in 4 highly diversified markets: individuals and professionals (EPTs included), medium and large companies and institutional clients. Orabank offers a commercial offer enriched with innovative products and services, adapted to a sub-segmentation that is set up (young people, pensioners, diaspora ..). Since 2017, Orabank offers packaged offers grouping several products for individuals and professionals. Orabank associates complementary players in the bank’s services and establishes strategic partnerships with insurance companies to develop bancassurance products and with public services to collect their funds (Single Window, Customs, Passport Services, Major Billers …). Since 2018, Orabank has set up a regional offer for companies, consistent with its wide geographic presence in economic areas.
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Operational efficiency and excellence