Glossary and acronyms

Term

Definition

ALCO

The Orabank group’s Asset and Liability Management Committee

ALM

Asset and Liability Management

AML

Normes anti-Money Laundering Compliance

Basel II/III

Standards laid down by the Basel Committee, comprising recommendations for the supervision and oversight of the banking sector at international level, along with technical standards; the Basel Committee is made up of the representatives of bank supervisory authorities and central banks from 27 countries

BIC

WAEMU’s Credit Information Bureau (BIC)

CEMAC

Central African Economic and Monetary Community

Account manager

Bank staff member in direct contact with customers from the beginning to the end of the process, who projects the bank’s image and is the customer’s sole point of contact operating ratio the ratio of operating costs to net interest income

Cost-to-income ratio

The ratio between operating expenses and net banking income

CORISQ

The Orabank group’s Risk Committee

CPN

The Orabank group’s Level One Credit Committee

CRM

Customer-relationship management tool

CSN

The Orabank group’s Level TWO Credit Committee

OHSC

Occupational hygiene, health and safety committee

ATM

Automated teller machines are machines from which cash can be withdrawn by any bearer of a card accepted by the machine

ERMAS

Comprehensive risk-management tool used by the Orabank group

Structured financing

A “bespoke” or specialist financial product; this term covers all types of financial product, requiring a specific approach in terms of structuring (amount, loan term, legal and financial arrangements), as opposed to the “classic” financial products that Orabank offers companies

AATM

Advanced automated teller machines are machines enabling any bearer of a card accepted by the machine to carry out numerous transaction types without the involvement of bank staff, 24 h per day

IFRS

International Financial Reporting Standards, an accounting standard

IOB

Bank transaction intermediary

KYC

Know-your-customer standards

mPOS

Mobile point of sale, accessories that connect to a tablet or smartphone, making it possible to read a bank card

ILO

International Labor Organization

BCP

Business-Continuity Planning, a procedure which ensures that services remain available and reliable, and that emergency measures are taken, in the event of a crisis, with a view to putting in place a restoration plan to ensure the continuity of operations

PCI-DSS

Payment Card Industry Data Security Standard, the security standard for payment cards

SMEs

Small and Medium-sized Enterprises

NII

Net Interest Income

R&D

Research and Development

Credit Risk

Relates to the possibility that a borrower or counterparty will not meet its obligations in accordance with the conditions laid down in the contract, directly resulting in the loss, in whole or in part, of the lent funds; accordingly, credit risk is incurred by transactions financing companies, individuals, banks or financial institutions

ESG Risk

Environmental, social and governance risk

ROA

Return On Assets

ROE

Return On Equity

SBA

The Sopra Banking Amplitude software (e-banking app)

SIRH

Human resources information system

SLA

Service-level agreement: contract governing the quality of a service between a supplier and a customer

SUNREF

Green financing tool

SYMRES

The Environmental and Social Risk-Management System designed by the Orabank group

EPT

Electronic Payment Terminal

WAEMU

West African Economic and Monetary Union

UNEP FI

United Nations Environment Programme Finance Initiative