Glossary and acronyms
Term
Definition
ALCO
The Orabank group’s Asset and Liability Management Committee
ALM
Asset and Liability Management
AML
Normes anti-Money Laundering Compliance
Basel II/III
Standards laid down by the Basel Committee, comprising recommendations for the supervision and oversight of the banking sector at international level, along with technical standards; the Basel Committee is made up of the representatives of bank supervisory authorities and central banks from 27 countries
BIC
WAEMU’s Credit Information Bureau (BIC)
CEMAC
Central African Economic and Monetary Community
Account manager
Bank staff member in direct contact with customers from the beginning to the end of the process, who projects the bank’s image and is the customer’s sole point of contact operating ratio the ratio of operating costs to net interest income
Cost-to-income ratio
The ratio between operating expenses and net banking income
CORISQ
The Orabank group’s Risk Committee
CPN
The Orabank group’s Level One Credit Committee
CRM
Customer-relationship management tool
CSN
The Orabank group’s Level TWO Credit Committee
OHSC
Occupational hygiene, health and safety committee
ATM
Automated teller machines are machines from which cash can be withdrawn by any bearer of a card accepted by the machine
ERMAS
Comprehensive risk-management tool used by the Orabank group
Structured financing
A “bespoke” or specialist financial product; this term covers all types of financial product, requiring a specific approach in terms of structuring (amount, loan term, legal and financial arrangements), as opposed to the “classic” financial products that Orabank offers companies
AATM
Advanced automated teller machines are machines enabling any bearer of a card accepted by the machine to carry out numerous transaction types without the involvement of bank staff, 24 h per day
IFRS
International Financial Reporting Standards, an accounting standard
IOB
Bank transaction intermediary
KYC
Know-your-customer standards
mPOS
Mobile point of sale, accessories that connect to a tablet or smartphone, making it possible to read a bank card
ILO
International Labor Organization
BCP
Business-Continuity Planning, a procedure which ensures that services remain available and reliable, and that emergency measures are taken, in the event of a crisis, with a view to putting in place a restoration plan to ensure the continuity of operations
PCI-DSS
Payment Card Industry Data Security Standard, the security standard for payment cards
SMEs
Small and Medium-sized Enterprises
NII
Net Interest Income
R&D
Research and Development
Credit Risk
Relates to the possibility that a borrower or counterparty will not meet its obligations in accordance with the conditions laid down in the contract, directly resulting in the loss, in whole or in part, of the lent funds; accordingly, credit risk is incurred by transactions financing companies, individuals, banks or financial institutions
ESG Risk
Environmental, social and governance risk
ROA
Return On Assets
ROE
Return On Equity
SBA
The Sopra Banking Amplitude software (e-banking app)
SIRH
Human resources information system
SLA
Service-level agreement: contract governing the quality of a service between a supplier and a customer
SUNREF
Green financing tool
SYMRES
The Environmental and Social Risk-Management System designed by the Orabank group
EPT
Electronic Payment Terminal
WAEMU
West African Economic and Monetary Union
UNEP FI
United Nations Environment Programme Finance Initiative