Strategic roadmap

Orabank group’s CSR strategy is broken down into 11 commitments, which fall under four headings

  • 100% of employees and partners trained on the values of the Orabank brand
  • 100% of at-risk employees and directors have received compliance and ethics training
  • 100% of at-risk employees subjected to international anti-corruption checks
  • 100% of transactions covered by anti-money laundering procedures
  • 100% attendance at Board of Directors committee meetings
  • 0 director with conflicts of interest
  • 75% of customers using digital services
  • +90% of customers satisfied with service quality
  • 100% of the documents issued comply with the principles of the Responsible Communication Charter
  • 100% of employees enjoy an annual performance appraisal
  • 98% retention of highest-rated staff
  • Absenteeism rate < 3.5%
  • 100% of employees have taken their annual leave
  • 100% of employees have received training
  • 90% position/skill-set suitability rate
  • 100% of age groups are represented on the staff
  • 50% of senior positions are occupied by women
  • +20% of our credits awarded to microenterprises and SMEs
  • Credits extended for financing of women and young entrepreneurs
  • Credits extended as microfinance
  • 5% of customers use the bank-switching solutions
  • At least one charitable programme per country for health and education causes
  • At least one profit-sharing savings product per country
  • 100% of branches have a system for environmental resource management
  • 100% of branches are effectively managing their energy consumption
  • CFA F150 million in structured financing packages approved
  • CFA F6 billion in support for projects under the AFD’s SUNREF programme
  • Water- and sanitation-related development projects