Economic and social inclusion in our digital offerings
Participate in economic and social promotion through listening and innovation.
Customers using a mobile banking solution
42%
Financial Inclusion Rates in Africa
67%
Extended Banking Rate (EBT) in Africa
42%
Client Empowerment
Orabank is committed to offering a complete digital offre reinforcing the empowerment of customers in their relationship with the bank. Orabank is implementing a digital policy designed not only to satisfy the needs of an increasingly connected, mobile customer base eager for innovative banking and financial services but also to penetrate new niches of unbanked customers.
Today, it’s all about bringing service right to the customer; they no longer systematically visit branches and expect to be able to access services from wherever they are, as long as they have an internet connection.
For the year 2022, Orabank Benin offers the possibility of applying for school credit online. School credit is an offre offered to parents to meet expenses related to the start of the academic year: registration, re-registration, purchases of supplies and equipment, etc.
In November 2021, Orabank Côte d’Ivoire and Wave Côte d’Ivoire signed a partnership agreement to establish the terms and conditions for the distribution of electronic money issued by Orabank through the provision of Wave Services to customers.
Several of the group’s banks have dematerialized bank statements, including Orabank Benin in September 2020, which no longer issues monthly bank statements in paper form, but only in digital format.
Social inclusion
Orabank is committed to contributingto the banking of African populations to enable them to achieve social inclusion. Digitalization is a growth lever to collect more deposits and the Orabank Group wishes to take an important position in the banking and financing of economies in sub- Saharan Africa by being a citizen and responsible economic player. Since large populations are still far from our services, the Orabank Group must promote economic and financial integration, thanks to new technologies that are firmly rooted in usage.
The deployment of the digitization strategy allows us to reach a broader target while diversifying our revenue sources. In the sub- Saharan region, we can expect a significant boom in mobile financialization. We are positioning ourselves in this new customer segment with more adapted products. Orabank’s strategic ambition is to build a group attractive enough to work in, profitable, efficient that serves a clientele for which it seeks innovative solutions, including those with lower incomes. Through our funding, we want to do more to help create local wealth and jobs.
The first phase of digitalization began in Togo with the launch of the omnichannel platform, KEAZ. It offers a range of internet banking products for retail and corporate customers, but also offers a mobile application and an Agency Banking platform for distributors or sub-agents. The mobile application “My KEAZ” is available on the Apple and Google Play stores and also has a USSD interface for non-smartphone. Orabank Togo has launched the Student Package, which is an “all-in-one” package of products and services for students living in Togo and attending a local university or school. The Students Package consists of the following products: a simple savings account, a Visa Keaz card, SMS Banking, e-statement and access to the My KEAZ application.
In 2021, mobile phone operator Moov Africa in collaboration with Orabank Tchad launched a service that allows Orabank customers to purchase smartphones on credit from a wide range of devices offered by Moov Africa.
In 2022, Orabank Côte d’Ivoire, in collaboration with the commune du Plateau, launched its “Plateau Access” bank card, which aims to digitalize the services of the Plateau municipality and related activities.
In our group, information security is part of an approach to managing operational risks and is one of the major vectors of our commitments to our stakeholders. It’s everyone’s business too!
Computer security
Orabank is committed to ensuring a high level of security, and reliability of systems and stored information. In an increasingly constraining legal, regulatory, and contractual environment and in the face of threats related to cybercrime, the security and availability of the Group’s information assets and underlying information systems are becoming strategic for the Group’s performance.
The Group must be able to guarantee its shareholders, customers, and employees the security and reliability of its systems while maintaining the agility necessary for its development. To meet these challenges, the Orabank Group has adopted an Information Systems Security Policy applicable to all of the Group’s entities and enabling a consolidated common vision of the security of our assets.
It is a strategic challenge for our Group and represents one of the main vectors for respecting our commitments. It results in thematic policies and guidelines that set functional safety rules. All the Group’s staff are therefore mobilized and committed to supporting the security policy and to ensuring the continuous improvement of the resulting processes. In addition, some entities of the Group have launched operations to make their database reliable. For example, Orabank Togo has launched a major operation to update the personal and non-financial data of all its clients to improve its services.