CSR Strategic roadmap
The Orabank Group’s CSR strategy is divided into 4 strategic axes and 11 commitments. Progress targets have been set to measure our societal contribution.
100% of employees and partners trained on the values of the orabank brand
100% of at-risk employees and directors have received compliance and ethics training
100% of at-risk employees subjected to international anti-corruption checks
100% of transactions covered by anti-money laundering procedures
100% attendance at board of directors committee meetings
0 directors with conflicts of interest
75% of customers using digital services
+90% of customers satisfied with service quality
100% of the documents issued comply with the principles of the responsible communication charter
100% of employees enjoy an annual performance appraisal
98% retention of highest-rated staff
Absenteeism rate < 3.5%
100% of employees have taken their annual leave
100% of employees have received training
90% position/skill-set suitability rate
100% of age groups are represented on the staff
50% of senior positions are occupied by women
+20% of our credits awarded to microenterprises and SMEs
Credits extended for financing of women and young entrepreneurs
Credits extended as microfinance
75% of customers use the bank-switching solutions
At least one charitable programme per country for health and education causes
At least one profit-sharing savings product per country
100% of branches have a system for environmental resource management
100% of branches are effectively managing their energy consumption
CFA F150 million in structured financing packages approved
CFA F6 billion in support for projects under the afd’s sunref programme
Water- and sanitation-related development projects