IndicatorsUnit20172018201920202021ÉvolutionObjective
Governance
Profile
Consolidated net incomeBillions CFA1912189,419,8110%
Balance Sheet TotalBillions CFA1810216026343268,24 05825%
Net Banking IncomeBillions CFA108127147155,418720,6%
Operating coefficient%68,3%64,70%62,7 %-3%
AgenciesNumber1431491571641661,2%
Customer DepositsBillions CFA1128146218232124258422%
Customer CreditBillions CFA11001207136615851 94723%
Active ClientsNumber45137551092649378557507668790220 %
CountryNumber1212121212=
Principles of governance
AdministratorsNumber91111=
Female administratorsNumber22433%100%
Female administrators%22%18%31%-18,2%
Attendance at Board Committee Meetings%100%91%86%98%93%-5%
Employees trained in Orabank brand values (elearning)%New55%55%=100%
Committees of the Board of DirectorsNumber555=
Transparency
Ethics and ethics
Tenders subject to procurement procedures%100%100%23%-78%100%
Employees at risk subjected to international anti-corruption tests%100%100%100%=100%
Transactions covered by anti-money laundering devices%100%100%100%=100%
Independence25%
Independent Directors at CANumber2334433,3%
Independent Directors at CA%33%36%36%33,3%
Director in conflict of interestNumber000=0
Partner Engagement
Customers using digital offers%75%75%
=75%
Customers satisfied with services and products%90%90%90%=90%
Documents issued comply with the principles of the Responsible Communication Charter%100%100%=100%
Fans on FacebookNumber5207865389205437521%
Contacts on LinkedInNumber6440810754712737118%
Instagram SubscribersNumber19302713318240%
Twitter followersNumber36614100435312%
Employer
Working conditions
EmployeesNumber181118572015202222638%
Male employeesNumber1034106611501158130813%
Male employees%57%57%60%58%57,8%-0,3%
RecruitmentNumber23322127618631670%
Permanent employeesNumber164616471776189220637%
Permanent employees%91%89%88%94%91%-3%
Executive employeesNumber739747852889107020%
Executive employees%41%40%42%46%47%2%
Staff turnover%7%9%11%7%11%57%
Average seniority (years)Years5,356,568,2137%
Collaborators receiving assessment interview%100%100%100%100%99%-1%100%
Retention of top-rated employees%90%95,5%94,5%96%96%=98%
Salary massMillions CFA239272861626270282153743011,67%
Average salaryThousands CFA132121541013037139541654019%
Cumulative social work / payroll%2350%
Subsidiaries with a CSST%100%100%100%100%100%=100%
Absenteeism%2,1%2,8%3,0%2,5%3,17%29%3,5%
Accidents at workNumber1138133-77%100%
Days lost due to an industrial accidentNumber116152913668-98%90%
Employees who took their annual leave%91%71%-22%100%
Women recruited%39%29%37%36%40%11%50%
Skills
Employees who have received training during the year%77%87%80%86%44,32%23%100%
Successful completion of graduate banking training%74%65%85%84%83%-1,2%100%
Successfully completed CSR training%45%60,5%34 %100%
Training budget / payroll%4,0%4,0%4,04%4,6%3,23%-29%4%
Interns welcomedNumber1059994107365298932%900
Position/Profile Match Rate%90%95%95%90%=95%
Diversity
Female employees%43%43%40%42%42,2%1,25%
Female Executives%32%31%30%31%31,59%1%
Women on Executive Committees%23%22%26%25%22%-12%50%
Internal promotions for women%49%46%44%42%39%-9%
Average ageYears38,738,6393938,8-0,5%
Africa
Local Development
Africa's Population Growth%2,7%2,7%2,7%2,6%2,6%=
Small and Medium Enterprises%85%90%90%=
Employment from the informal sector%86%90%85,8%+2%
Strict Banking Rate (TBS) in Africa%16%19%19%19%19,3%=
Financial inclusion
Financial Inclusion Rates (TGUSF) in Africa%57%60%63,8%+6%
Extended Banking Rate (EBIT) in Africa%41%40%39,8%-0,5%
Mobile penetration in Africa%44%46%48%+4%
Solidarity
Investment in citizens' and solidarity actions by subsidiariesThousands CFA219977695998621730464212%
Subsidiaries that have carried out at least one solidarity action during the year%100%100%100%=100%
Subsidiaries that have developed a program for participatory savings products%17%25%47%100%
Environment
Environmental Management
Agencies with an environmental management system in place%100%20%-80%100%
Efficient energy management agencies%100%100%44%-56%100%
Green growth
Commissions in structured finance (million CFA francs) cumulatedMillions CFA180530756700
Volume of projects supported under SUNREFBillions CFA30003900390053106000
CO2e emissions avoided (SUNREF PROJECTS)T CO2e18681426800