Indicators
| Indicators | Unit | 2020 | 2021 | 2022 | Evolution | Objective | |
|---|---|---|---|---|---|---|---|
| Consolidated net income | Billions CFA | 9.4 | 19.8 | 19.2 | +3% | ||
| Balance Sheet Total | Billions CFA | 3,268 | 4,058 | 4,732 | +17% | ||
| Net Banking Income | Billions CFA | 155 | 187 | 222 | +18.7% | ||
| Operating coefficient | % | 64.70% | 62.8 % | 61.9 % | -1.4% | ||
| Branches | Number | 164 | 166 | 171 | +3% | ||
| Customer Deposits | Billions CFA | 2,124 | 2,584 | 3,177 | +23% | ||
| Customer Credit | Billions CFA | 1,585 | 1,947 | 2,076 | +7% | ||
| Active Clients | Number | 5,750,76 | 6,879,02 | 7,174,86 | +4% | ||
| Country | Number | 12 | 12 | 12 | = | ||
| Administrators | Number | 11 | 11 | 10 | -9% | ||
| Female administrators | Number | 3 | 4 | 1 | -75% | 100% | |
| Female administrators | % | 18% | 31% | 10 % | -68% | ||
| Attendance at Board Committee Meetings | % | 98% | 93% | 95 % | +2% | ||
| Employees trained in Orabank brand values (elearning) | % | 55% | 55% | = | 100% | ||
| Committees of the Board of Directors | Number | 5 | 5 | 8 | +60% | ||
| Suppliers subject to procurement procedures | % | 100% | 23% | 7 % | -70% | 100% | |
| Employees at risk subjected to international anti-corruption tests | % | 100% | 100% | 78 % | -22% | 100% | |
| Transactions covered by anti-money laundering devices | % | 100% | 100% | 71 % | -29% | 100% | |
| Independent Directors at CA | Number | 3 | 4 | 4 | = | ||
| Independent Directors at CA | % | 27% | 36% | 40 % | +11% | ||
| Director in conflict of interest | Number | 0 | 0 | 0 | = | 0 | |
| Customers using digital offers | % | 75% | = | 75% | |||
| Customers satisfied with services and products | % | 90% | = | 90% | |||
| Documents issued comply with the principles of the Responsible Communication Charter | % | 100% | = | 100% | |||
| Fans on Facebook | Number | 5,389,20 | 5,437,52 | ||||
| Contacts on LinkedIn | Number | 107547 | 127371 | ||||
| Instagram Subscribers | Number | 2,713 | 3,182 | ||||
| Twitter followers | Number | 4,100 | 4,353 | ||||
| Employees | Number | 2,022 | 2,263 | 2,510 | +10.91% | ||
| Male employees | Number | 1,158 | 1,308 | 1,438 | +9.94% | ||
| Male employees | % | 58% | 57.8% | 57.3 % | -0.9% | ||
| Recruitment | Number | 186 | 316 | 393 | +24.37% | ||
| Permanent employees | Number | 1,892 | 2,063 | 2,213 | +7.27% | ||
| Permanent employees | % | 94% | 91% | 91 % | = | ||
| Executive employees | Number | 889 | 1,070 | 1,325 | +28.33% | ||
| Executive employees | % | 46% | 47% | 52 % | +10.64% | ||
| Staff turnover | % | 7% | 11% | 11.93 % | +8.45% | ||
| Average seniority (years) | Years | 6 | 8.21 | 7.13 | -13.16% | ||
| Collaborators receiving assessment interview | % | 100% | 99% | 99 % | = | 100% | |
| Retention of top-rated employees | % | 96% | 96% | 96 % | = | 98% | |
| Salary mass | Millions CFA | 2,821,5 | 3,743,0 | 4,523,8 | +20.86% | ||
| Average salary | Thousands CFA | 1,395,4 | 1,654,0 | 1,802,3 | +8.97% | ||
| Cumulative social work | payroll | 2 | 3 | 50% | |||
| Subsidiaries with a CSST | % | 100% | 100% | 100 % | = | 100% | |
| Absenteeism | % | 2.5% | 3.17% | 2.37 % | -26.34% | 3,5% | |
| Accidents at work | Number | 13 | 3 | 10 | +233.33% | 100% | |
| Days lost due to an industrial accident | Number | 366 | 8 | 102 | +1,175% | 90% | |
| Employees who took their annual leave | % | 91% | 71% | -22% | 100% | ||
| Women recruited | % | 36% | 40% | 38.42 % | -3.95% | 50% | |
| Employees who have received training during the year | % | 86% | 44.32% | 100% | |||
| Successful completion of graduate banking training | % | 84% | 83% | 85 % | +3% | 100% | |
| Successfully completed CSR training | % | 45% | 60,5% | 34 % | 100% | ||
| Training budget | payroll | 4.6% | 3.23% | 3.5% | +8% | -29% | 4% |
| Interns welcomed | Number | 652 | 989 | 979 | -1.1% | 900 | |
| Position | Profile Match Rate | 90% | 90% | = | 95% | ||
| Female employees | % | 42% | 42.2% | 42.7 % | +1.18% | ||
| Female Executives | % | 31% | 31.59% | 34.11 % | +7.98% | ||
| Women on Executive Committees | % | 25% | 22% | 23 % | +4.55% | 50% | |
| Internal promotions for women | % | 42% | 39% | 34 % | -12.82% | ||
| Average age | Years | 39 | 38.8 | 39.49 | +1.78% | ||
| Africa's Population Growth | % | 2.6% | 2.6% | 2.6 % | = | ||
| Small and Medium Enterprises | % | 90% | 90% | 90% | = | ||
| Employment from the informal sector | % | 90% | 85.8% | 85.8% | +2% | ||
| Strict Banking Rate (TBS) in Africa | % | 19% | 19.3% | 19.3% | = | ||
| Financial Inclusion Rates (TGUSF) in Africa | % | 60% | 63.8% | 63.8% | +6% | ||
| Extended Banking Rate (EBIT) in Africa | % | 40% | 39.8% | 39.8% | -0,5% | ||
| Mobile penetration in Africa | % | 46% | 48% | 48% | +4% | ||
| Investment in citizens' and solidarity actions by subsidiaries | Thousands CFA | 6,959,986 | 21,730,464 | 37,700,000 | 212% | ||
| Subsidiaries that have carried out at least one solidarity action during the year | % | 100% | 100% | 100 % | = | 100% | |
| Subsidiaries that have developed a program for participatory savings products | % | 17% | 25% | 100 % | -53% | 100% | |
| Branches with an environmental management system in place | % | 100% | 20% | 22 % | +10% | 100% | |
| Efficient energy management branches | % | 100% | 44% | 42 % | -4.55% | 100% | |
| Commissions in structured finance (million CFA francs) cumulated | Millions CFA | 700 | |||||
| Volume of projects supported under SUNREF | Billions CFA | 5,310 | 6000 | ||||
| CO2e emissions avoided (SUNREF PROJECTS) | T CO2e |