Key performance indicators
To ensure that our approach is consistent and easy to follow, we are continuing the efforts made and presenting the annual progress figures for the last three years. Our current results, financial and otherwise, bear witness to the clear-sightedness of our strategic vision, and we are seeing the results of an improved performance that is bringing us closer still to the expectations of our customers and partners.
| Location | INDICATORS | UNIT | 2014 | 2015 | 2016 | 2017 | 2018 |
|---|---|---|---|---|---|---|---|
| Profile | Consolidated net income | CFA F billion | 7.1 | 8 | 15.1 | 22 | |
| Profile | Balance-sheet total | CFA F billion | 1.239 | 1.5 | 1.637 | 1794 | |
| Profile | NII | CFA F billion | 81.4 | 94.2 | 102 | 108 | |
| Profile | branches | Number | 103 | 123 | 137 | 143 | 153 |
| Profile | Customer deposits | CFA F billion | 832 | 952 | 1.06 | 1.179 | |
| Profile | Customer credits | CFA F billion | 787 | 905 | 981 | 1.085 | |
| Profile | Active customers | Number | 316.327 | 349.016 | 386.181 | 451.375 | |
| Profile | countries | Number | 12 | 12 | 12 | 12 | 12 |
| Independence | Independent directors on the Board | Number | 1 | 1 | 1 | 2 | 1 |
| Independence | Shareholders acting as executives | Number | 1 | 1 | 0 | 0 | 0 |
| Governance | Board-committee meetings attendance | Percentage | 1 | 1 | 1 | 1 | 1 |
| Ethical | Employees trained in the risk class | Number | 75 | ||||
| Ethical | Employees who have undergone ethics and compliance training | Number | 375 | 867 | |||
| Ethical | Transactions covered by anti-money-laundering mechanisms | Number | 3 | 4 | 75 | 50 | |
| Engagement | Customers using digital services | Percentage | 0.75 | ||||
| Engagement | Customers satisfied with services and products | Percentage | 0.9 | ||||
| Diversity | Women recruited | Number | 63 | 83 | 66 | 90 | |
| Diversity | % women recruited | Percentage | 0.34 | 0.39 | |||
| Diversity | % female managers | Percentage | 0.23 | 0.3 | 0.3 | 0.32 | |
| Diversity | Internal promotion growth– women | Percentage | 0.35 | 0.35 | 0.4 | 0.49 | |
| Diversity | Women employees | Percentage | 0.42 | 0.44 | 0.43 | 0.43 | 0.5 |
| Diversity | Women on the executive committees | Percentage | 0.42 | 0.42 | 0.5 | ||
| Working conditions | Employees | Number | 1.495 | 1.635 | 1.704 | 1.811 | |
| Working conditions | Permanent employees | Number | 1.294 | 1.395 | 1.481 | 1.646 | |
| Working conditions | Absenteeism rate | Percentage | 3.25% | 3.35% | 2.11% | 3.35% | |
| Working conditions | Staff benefiting from a performance-appraisal meeting | Percentage | 0.95 | 0.95 | 1 | 1 | |
| Working conditions | Highest-rated staff retention rate | Percentage | 0.9 | 0.98 | |||
| Working conditions | Managerial level employees | Percentage | 0.37 | 0.35 | 0.36 | 0.41 | |
| Skills | Staff who have undergone training | Percentage | 0.78 | 0.81 | 0.77 | ||
| Skills | Training budget/payroll | Percentage | 3.86% | 3.96% | 3.15% | 4.04% | 0.05 |
| Skills | Success with banking training leading to a qualification | Percentage | 0.74 | 0.67 | 0.74 | 0.85 | |
| Skills | Staff who have undergone training | Number | 950 | 1.224 | 1.381 | 1.396 | |
| Green growth | Amount of support for projects under SUNREF | CFA F million | 3 | 6 | |||
| Green growth | Structured financing packages approved | CFA F billion | 180 | 500 |