Indicators
| Indicators | Unit | 2017 | 2018 | 2019 | 2020 | Evolution | Objective |
|---|---|---|---|---|---|---|---|
| Governance | |||||||
| Profile | |||||||
| Consolidated net income | Billions CFA | 19 | 12 | 18 | 9,4 | -48% | |
| Balance Sheet Total | Billions CFA | 1 810 | 2 160 | 2 634 | 3268,2 | 24% | |
| Net Banking Income | Billions CFA | 108 | 127 | 147 | 155,4 | 5,7% | |
| Operating coefficient | % | 68,3% | 64,70% | -5,3% | |||
| Agencies | Number | 143 | 149 | 157 | 164 | 4,5% | |
| Customer Deposits | Billions CFA | 1 128 | 1 462 | 1 823 | 2 124 | 16,5% | |
| Customer Credit | Billions CFA | 1 100 | 1 207 | 1 366 | 1 585 | 16,0% | |
| Active Clients | Number | 451 375 | 510 926 | 493 785 | 575 076 | 16,5% | |
| Country | Number | 12 | 12 | 12 | 12 | 0,0% | |
| Principles of governance | |||||||
| Administrators | Number | 9 | 11 | 22,2% | |||
| Female administrators | Number | 2 | 2 | 0,0% | 100% | ||
| Female administrators | % | 22% | 18% | -18,2% | |||
| Attendance at Board Committee Meetings | % | 100% | 91% | 86% | 98% | 14,3% | |
| Employees trained in Orabank brand values (elearning) | % | New | 55% | 100% | |||
| Committees of the Board of Directors | Number | 5 | 5 | ||||
| Transparency | |||||||
| Ethics and ethics | |||||||
| Tenders subject to procurement procedures | % | 100% | 100% | 100% | |||
| Employees at risk subjected to international anti-corruption tests | % | 100% | 100% | 100% | |||
| Transactions covered by anti-money laundering devices | % | 100% | 100% | 100% | |||
| Independence | 25% | ||||||
| Independent Directors at CA | Number | 2 | 3 | 3 | 4 | 33,3% | |
| Independent Directors at CA | % | 33% | 36% | 9,1% | |||
| Director in conflict of interest | Number | 0 | 0 | 0 | |||
| Partner Engagement | |||||||
| Customers using digital offers | % | 75% | 75% | ||||
| Customers satisfied with services and products | % | 90% | 90% | 90% | |||
| Documents issued comply with the principles of the Responsible Communication Charter | % | 100% | 100% | ||||
| Fans on Facebook | Number | 520 786 | 538920 | 3,5% | |||
| Contacts on LinkedIn | Number | 64 408 | 107547 | 67,0% | |||
| Instagram Subscribers | Number | 1 930 | 2713 | 40,6% | |||
| Twitter followers | Number | 3 661 | 4100 | 12,0% | |||
| Employer | |||||||
| Working conditions | |||||||
| Employees | Number | 1 811 | 1 857 | 2 015 | 2 022 | 0,3% | |
| Male employees | Number | 1 034 | 1 066 | 1 150 | 1 158 | 0,7% | |
| Male employees | % | 57% | 57% | 60% | 58% | -3% | |
| Recruitment | Number | 233 | 221 | 276 | 186 | -33% | |
| Permanent employees | Number | 1646 | 1647 | 1776 | 1 892 | 7% | |
| Permanent employees | % | 91% | 89% | 88% | 94% | 6% | |
| Executive employees | Number | 739 | 747 | 852 | 889 | 4% | |
| Executive employees | % | 41% | 40% | 42% | 46% | 12% | |
| Staff turnover | % | 7% | 9% | 11% | 7% | 0% | |
| Average seniority (years) | Years | 5,3 | 5 | 6,5 | 6 | 13% | |
| Collaborators receiving assessment interview | % | 100% | 100% | 100% | 100% | 0% | 100% |
| Retention of top-rated employees | % | 90% | 95,5% | 94,5% | 96% | 7% | 98% |
| Salary mass | Millions CFA | 23 927 | 28 616 | 26 270 | 28 215 | 18% | |
| Average salary | Thousands CFA | 13 212 | 15 410 | 13 037 | 13 954 | 6% | |
| Cumulative social work / payroll | % | 2 | |||||
| Subsidiaries with a CSST | % | 100% | 100% | 100% | 100% | 0% | 100% |
| Absenteeism | % | 2,1% | 2,8% | 3,0% | 2,5% | 16% | 3,5% |
| Accidents at work | Number | 11 | 3 | 8 | 13 | 18% | 100% |
| Days lost due to an industrial accident | Number | 116 | 152 | 91 | 366 | 216% | 90% |
| Employees who took their annual leave | % | 91% | 100% | ||||
| Women recruited | % | 39% | 29% | 37% | 36% | 50% | |
| Skills | |||||||
| Employees who have received training during the year | % | 77% | 87% | 80% | 86% | 7% | 100% |
| Successful completion of graduate banking training | % | 74% | 65% | 85% | 84% | -1% | 100% |
| Successfully completed CSR training | % | 45% | 100% | ||||
| Training budget / payroll | % | 4,0% | 4,0% | 4,04% | 4,6% | 13% | 4% |
| Interns welcomed | Number | 1059 | 994 | 1073 | 652 | 900 | |
| Position/Profile Match Rate | % | 90% | 95% | 95% | 0% | 95% | |
| Diversity | |||||||
| Female employees | % | 43% | 43% | 40% | 42% | 4% | |
| Female Executives | % | 32% | 31% | 30% | 31% | 5% | |
| Women on Executive Committees | % | 23% | 22% | 26% | 25% | -4% | 50% |
| Internal promotions for women | % | 49% | 46% | 44% | 42% | -4% | |
| Average age | Years | 38,7 | 38,6 | 39 | 39 | ||
| Africa | |||||||
| Local Development | |||||||
| Africa's Population Growth | % | 2,7% | 2,7% | 2,7% | 2,6% | -2% | |
| Small and Medium Enterprises | % | 85% | 90% | 6% | |||
| Employment from the informal sector | % | 86% | 90% | 5% | |||
| Strict Banking Rate (TBS) in Africa | % | 16% | 19% | 19% | 19% | 0% | |
| Financial inclusion | |||||||
| Financial Inclusion Rates (TGUSF) in Africa | % | 57% | 60% | 5% | |||
| Extended Banking Rate (EBIT) in Africa | % | 41% | 40% | -3% | |||
| Mobile penetration in Africa | % | 44% | 46% | 5% | |||
| Solidarity | |||||||
| Investment in citizens' and solidarity actions by subsidiaries | Thousands CFA | 219 977 | 6 959 986 | ||||
| Subsidiaries that have carried out at least one solidarity action during the year | % | 100% | 100% | 100% | |||
| Subsidiaries that have developed a program for participatory savings products | % | 17% | 100% | ||||
| Environment | |||||||
| Environmental Management | |||||||
| Agencies with an environmental management system in place | % | 100% | 100% | ||||
| Efficient energy management agencies | % | 100% | 100% | 100% | |||
| Green growth | |||||||
| Commissions in structured finance (million CFA francs) cumulated | Millions CFA | 180 | 530 | 756 | 700 | ||
| Volume of projects supported under SUNREF | Billions CFA | 3 000 | 3 900 | 3 900 | 5310 | 36% | 6 000 |
| CO2e emissions avoided (SUNREF PROJECTS) | T CO2e | 1 868 | 1 426 800 |