Indicators
| Indicators | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Évolution | Objective |
|---|---|---|---|---|---|---|---|---|
| Governance | ||||||||
| Profile | ||||||||
| Consolidated net income | Billions CFA | 19 | 12 | 18 | 9,4 | 19,8 | 110% | |
| Balance Sheet Total | Billions CFA | 1810 | 2160 | 2634 | 3268,2 | 4 058 | 25% | |
| Net Banking Income | Billions CFA | 108 | 127 | 147 | 155,4 | 187 | 20,6% | |
| Operating coefficient | % | 68,3% | 64,70% | 62,7 % | -3% | |||
| Agencies | Number | 143 | 149 | 157 | 164 | 166 | 1,2% | |
| Customer Deposits | Billions CFA | 1128 | 1462 | 1823 | 2124 | 2584 | 22% | |
| Customer Credit | Billions CFA | 1100 | 1207 | 1366 | 1585 | 1 947 | 23% | |
| Active Clients | Number | 451375 | 510926 | 493785 | 575076 | 687902 | 20 % | |
| Country | Number | 12 | 12 | 12 | 12 | 12 | = | |
| Principles of governance | ||||||||
| Administrators | Number | 9 | 11 | 11 | = | |||
| Female administrators | Number | 2 | 2 | 4 | 33% | 100% | ||
| Female administrators | % | 22% | 18% | 31% | -18,2% | |||
| Attendance at Board Committee Meetings | % | 100% | 91% | 86% | 98% | 93% | -5% | |
| Employees trained in Orabank brand values (elearning) | % | New | 55% | 55% | = | 100% | ||
| Committees of the Board of Directors | Number | 5 | 5 | 5 | = | |||
| Transparency | ||||||||
| Ethics and ethics | ||||||||
| Tenders subject to procurement procedures | % | 100% | 100% | 23% | -78% | 100% | ||
| Employees at risk subjected to international anti-corruption tests | % | 100% | 100% | 100% | = | 100% | ||
| Transactions covered by anti-money laundering devices | % | 100% | 100% | 100% | = | 100% | ||
| Independence | 25% | |||||||
| Independent Directors at CA | Number | 2 | 3 | 3 | 4 | 4 | 33,3% | |
| Independent Directors at CA | % | 33% | 36% | 36% | 33,3% | |||
| Director in conflict of interest | Number | 0 | 0 | 0 | = | 0 | ||
| Partner Engagement | ||||||||
| Customers using digital offers | % | 75% | 75% | = | 75% | |||
| Customers satisfied with services and products | % | 90% | 90% | 90% | = | 90% | ||
| Documents issued comply with the principles of the Responsible Communication Charter | % | 100% | 100% | = | 100% | |||
| Fans on Facebook | Number | 520786 | 538920 | 543752 | 1% | |||
| Contacts on LinkedIn | Number | 64408 | 107547 | 127371 | 18% | |||
| Instagram Subscribers | Number | 1930 | 2713 | 3182 | 40% | |||
| Twitter followers | Number | 3661 | 4100 | 4353 | 12% | |||
| Employer | ||||||||
| Working conditions | ||||||||
| Employees | Number | 1811 | 1857 | 2015 | 2022 | 2263 | 8% | |
| Male employees | Number | 1034 | 1066 | 1150 | 1158 | 1308 | 13% | |
| Male employees | % | 57% | 57% | 60% | 58% | 57,8% | -0,3% | |
| Recruitment | Number | 233 | 221 | 276 | 186 | 316 | 70% | |
| Permanent employees | Number | 1646 | 1647 | 1776 | 1892 | 2063 | 7% | |
| Permanent employees | % | 91% | 89% | 88% | 94% | 91% | -3% | |
| Executive employees | Number | 739 | 747 | 852 | 889 | 1070 | 20% | |
| Executive employees | % | 41% | 40% | 42% | 46% | 47% | 2% | |
| Staff turnover | % | 7% | 9% | 11% | 7% | 11% | 57% | |
| Average seniority (years) | Years | 5,3 | 5 | 6,5 | 6 | 8,21 | 37% | |
| Collaborators receiving assessment interview | % | 100% | 100% | 100% | 100% | 99% | -1% | 100% |
| Retention of top-rated employees | % | 90% | 95,5% | 94,5% | 96% | 96% | = | 98% |
| Salary mass | Millions CFA | 23927 | 28616 | 26270 | 28215 | 37430 | 11,67% | |
| Average salary | Thousands CFA | 13212 | 15410 | 13037 | 13954 | 16540 | 19% | |
| Cumulative social work / payroll | % | 2 | 3 | 50% | ||||
| Subsidiaries with a CSST | % | 100% | 100% | 100% | 100% | 100% | = | 100% |
| Absenteeism | % | 2,1% | 2,8% | 3,0% | 2,5% | 3,17% | 29% | 3,5% |
| Accidents at work | Number | 11 | 3 | 8 | 13 | 3 | -77% | 100% |
| Days lost due to an industrial accident | Number | 116 | 152 | 91 | 366 | 8 | -98% | 90% |
| Employees who took their annual leave | % | 91% | 71% | -22% | 100% | |||
| Women recruited | % | 39% | 29% | 37% | 36% | 40% | 11% | 50% |
| Skills | ||||||||
| Employees who have received training during the year | % | 77% | 87% | 80% | 86% | 44,32% | 23% | 100% |
| Successful completion of graduate banking training | % | 74% | 65% | 85% | 84% | 83% | -1,2% | 100% |
| Successfully completed CSR training | % | 45% | 60,5% | 34 % | 100% | |||
| Training budget / payroll | % | 4,0% | 4,0% | 4,04% | 4,6% | 3,23% | -29% | 4% |
| Interns welcomed | Number | 1059 | 994 | 1073 | 652 | 989 | 32% | 900 |
| Position/Profile Match Rate | % | 90% | 95% | 95% | 90% | = | 95% | |
| Diversity | ||||||||
| Female employees | % | 43% | 43% | 40% | 42% | 42,2% | 1,25% | |
| Female Executives | % | 32% | 31% | 30% | 31% | 31,59% | 1% | |
| Women on Executive Committees | % | 23% | 22% | 26% | 25% | 22% | -12% | 50% |
| Internal promotions for women | % | 49% | 46% | 44% | 42% | 39% | -9% | |
| Average age | Years | 38,7 | 38,6 | 39 | 39 | 38,8 | -0,5% | |
| Africa | ||||||||
| Local Development | ||||||||
| Africa's Population Growth | % | 2,7% | 2,7% | 2,7% | 2,6% | 2,6% | = | |
| Small and Medium Enterprises | % | 85% | 90% | 90% | = | |||
| Employment from the informal sector | % | 86% | 90% | 85,8% | +2% | |||
| Strict Banking Rate (TBS) in Africa | % | 16% | 19% | 19% | 19% | 19,3% | = | |
| Financial inclusion | ||||||||
| Financial Inclusion Rates (TGUSF) in Africa | % | 57% | 60% | 63,8% | +6% | |||
| Extended Banking Rate (EBIT) in Africa | % | 41% | 40% | 39,8% | -0,5% | |||
| Mobile penetration in Africa | % | 44% | 46% | 48% | +4% | |||
| Solidarity | ||||||||
| Investment in citizens' and solidarity actions by subsidiaries | Thousands CFA | 219977 | 6959986 | 21730464 | 212% | |||
| Subsidiaries that have carried out at least one solidarity action during the year | % | 100% | 100% | 100% | = | 100% | ||
| Subsidiaries that have developed a program for participatory savings products | % | 17% | 25% | 47% | 100% | |||
| Environment | ||||||||
| Environmental Management | ||||||||
| Agencies with an environmental management system in place | % | 100% | 20% | -80% | 100% | |||
| Efficient energy management agencies | % | 100% | 100% | 44% | -56% | 100% | ||
| Green growth | ||||||||
| Commissions in structured finance (million CFA francs) cumulated | Millions CFA | 180 | 530 | 756 | 700 | |||
| Volume of projects supported under SUNREF | Billions CFA | 3000 | 3900 | 3900 | 5310 | 6000 | ||
| CO2e emissions avoided (SUNREF PROJECTS) | T CO2e | 1868 | 1426800 |